You may return new unopened hardware and accessories within 14 days of delivery for a full refund.
Parts that are used or have come into contact with herbs and oils are not are not allowed to be returned at any time, no exceptions. If you have an issue with your battery please email customer service firstname.lastname@example.org
We will always do our best to accommodate you. Refunds will be received within four weeks of returning your package to us, however, in many cases you will receive a refund more quickly. This 4 week period includes the transit time for us to receive your package (5 to 10 business days), the time it takes us to process your return (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please email customer service email@example.com with your order number and the reason for return.
Shipping We ship anywhere in the US and offer limited International shipping. Free Shipping To qualify for free shipping your order must be $75 or higher in product. Additionally, we currently only offer this to customers within the United States.
When you place an order, we will ship your product within 24 hours via UPS or USPS.